Return Policy
Returns
Whaka Whaka is committed to making sure our customers are completely satisfied with their purchase and adheres to the Consumer Protection Act of South Africa. We gladly offer a 14-Day Return Policy.
WRONG ITEM / SIZE ORDERED : Notify us
here. Please indicate whether you will post it back or whether you would like us to collect, in which case a courier charge of R95.00 will be levied. Please note we do not collect at a PO and your delivery must be marked "door to door"
Whaka Whaka MESSED UP : Notify us here We will collect and send you a replacement item at our own cost.
RETURN GUIDELINES
1. Whaka Whaka can only accept returns of merchandise purchased from our website. Products purchased at another retail outlet will not be accepted.
2. All sale items are considered final sale and not returnable.
5. Returns for items must be made by the customer via insured post. Once we receive the item(s) back we will inspect it and replace it if faulty and no extra cost to the customer.
6. If it is a simple return for a wrong item, it must be returned via Insured post door to door. We will send the customer a replacement item plus raise a courier cost of R95.00.
All credits will be refunded to the credit card used at the time of return. Please allow 5-7 days after receipt and inspection of the returned items for proper credit. Whaka Whaka reserves the right to refuse any returns upon final review if all above guidelines have not been met.
Our Promise
At Whaka Whaka online store we are committed to serving our customers with the highest quality of children's clothing, service and value.
We are constantly striving to improve your online experience and would love to hear your suggestions on how we can better meet your needs.
We invite you to tell us what you like, what you don't like, and your ideas on how we can improve your overall shopping experience.
Contacting us
If there are any questions regarding these policies you may contact us using the information below.
E-mail: info@whakawhaka.co.za
Tel: 083 225 7593
